Privacy Policy

1. Introduction

Stone Empire Pty Ltd (ACN 142 647 210) ("we", "our", "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website stoneempirepty.site or engage with our services.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Identity and contact details: your full name, email address, phone number, and postal or street address.
• Project information: details about your stone supply or masonry requirements, property address, and site specifications.
• Communication records: emails, phone call notes, and correspondence initiated through our website contact form.
• Website usage data: browsing behaviour, IP address, device type, browser type, and pages visited (collected via cookies and analytics tools).

3. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you: when you fill out our contact form, email us, call us, or engage our services.
• Automatically: through cookies, web beacons, and analytics services when you browse our website.
• From third parties: where you have consented or where it is reasonably necessary for our business purposes (e.g., referral partners or publicly available sources).

4. Purposes of Collection

We collect personal information for the following purposes:

• To respond to your enquiries and provide quotes for our products and services.
• To deliver, install, and warranty stone supply and masonry services.
• To communicate with you about your project, appointments, and service updates.
• To improve our website, services, and customer experience.
• To comply with our legal and regulatory obligations, including record-keeping requirements under Australian law.

5. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and understand how visitors interact with our site. Cookies are small text files stored on your device by your web browser.

We may use the following types of cookies:

• Essential cookies: required for the website to function properly.
• Analytics cookies: to track website usage and performance (e.g., Google Analytics).
• Functional cookies: to remember your preferences and improve your experience.

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website. By continuing to use stoneempirepty.site, you consent to our use of cookies in accordance with this policy.

6. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and subcontractors involved in delivering our services.
• Third-party service providers (e.g., IT support, payment processors, delivery companies, analytics providers) who are bound by confidentiality obligations.
• Professional advisers including accountants, lawyers, and insurers.
• Regulatory or law enforcement authorities where required or authorised by law.

We will not sell, trade, or rent your personal information to third parties for marketing purposes without your express consent.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, encrypted communications where practicable, access controls, and staff training on privacy obligations.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. When information is no longer needed, we destroy or de-identify it securely.

9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988, you have the following rights:

• Access: you may request access to the personal information we hold about you.
• Correction: you may request correction of any inaccurate or outdated information.
• Withdrawal of consent: you may withdraw your consent to our collection or use of your information at any time (subject to legal or contractual limitations).
• Complaint: if you believe we have breached the APPs, you may lodge a complaint with us directly or with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act.

10. Complaints Process

If you have a concern about how we have handled your personal information, please contact us in writing at [email protected]. We will investigate your complaint and respond within 30 days. If you are dissatisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au.

11. Overseas Disclosure

We may store data on cloud-based servers located outside Australia (e.g., via our website hosting and analytics providers). Where we disclose information overseas, we take reasonable steps to ensure the recipient complies with Australian privacy standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Email: [email protected]
Website: stoneempirepty.site
Entity: Stone Empire Pty Ltd
ABN: 93 142 647 210  |  ACN: 142 647 210
Registered: Western Australia, Australia